Feature Requests

It would be great to have a simple toggle on each surcharge to control whether it's calculated before or after discounts are applied. Currently, venue/service surcharges are calculated before discounts are applied, meaning customers can still be charged a surcharge on a discounted or fully comped order. A per-surcharge setting would give venues the flexibility to decide how they want this to work — for example, ensuring a 100% discount results in a truly free order with no surcharge on top. Note: card surcharges automatically calculate after discounts have been applied. This feature request only applies to venue surcharges or service charges.

We need a way to allow our frontline staff to be able to control product availability in Bopple without giving them access to the rest of Bopple (e.g. they should only be able to manage Product Availability, not be able to change the menu itself or manage orders).

Ability to create menu items for deals, where more than one layer of selections are required in the customer ordering flow. For example, a 'Burger & Beer' combo. The customer needs to select their beer in a list of options and then select their preferred burger. When selecting the burger, the customer also needs access to all the modifiers and add-ons offered on their selected burger.

Currently products and modifiers can both be marked as sold out in Back Office > Menu > Availability. This is great. In Orders Manager we can only mark products as sold out. It would be good if we could also manage modifier availability in Orders Manager.

We run a Pizza & Pasta venue and can only produce a specific number of pizzas at any given point. We use prep time plus order limiting to try and manage customer expectations (e.g. if multiple customers order 5+ pizzas each, that blows out our wait time) but because this is a global setting, it sets false expectations for customers who only order, say, pasta & calamari - which in reality only takes us 10 minutes to prep.

When specifying what a customer has to do to be eligible for a discount, we can currently only specify a minimum purchase as a dollar amount. We'd like the ability instead to specify what product the customer has to order, including a quantity, in order to unlock the promo. This allows us to drive more purchases of items with higher COGS and/or items we need to sell more of due to stock movement etc. For example, we'd like to be able to run a promotion such as Buy 1 Acai Bowl, Get a 2nd Half Price

As a merchant, having automated / recurring weekend surcharges is very important to our business as it's too easy to forget to manually turn them on and off, resulting in charging customers incorrectly - which can cost our business and create a poor experience for our customers. It would also be great to have the option to schedule surcharges for specific dates in advance, for public holidays.

We need the ability to set promotions up so that they're automatically active on certain days of week / certain times of day, in addition to the standard start/end date for the promotion. This will help us drive repeat visits and build positive customer behaviour. For example, we'd like to give customers 20% off all orders before 11am on Mondays. This is one of the quieter periods for us, so we'd like to drive more orders in this time.

Having a menu with a lot of sold out items or modifiers can look tacky. Having the ability to hide sold out items or modifiers would solve this.

Allow customers to redeem Bopple Gift Cards when ordering with staff at the counter.

Ability to respond to customer feedback directly in Back Office.

Original request: Can we please edit our menu via Bopple!! Syncing from POS is great for most of the menu, however it would be great to be able to customise our menu specifically for Bopple users, directly through Bopple. ✨ We have now launched our first round of POS menu overrides. For more info - POS Menu Overrides (v1) In this next update, we're considering the following additional overrides: 🎯 Override names on modifier sets and modifiers 🎯 Override visibility on modifier sets and modifiers 🎯 Override arrangement (sorting) of products and categories 🎯 Ability to change categories on products 🎯 Ability to create new categories in Bopple

Ability to support products where different variants or sizes have different modifier sets assigned. Most commonly needed in scenarios where modifiers need different pricing depending on the size selected by the customer, for example: Alternate milk pricing depending on coffee sizeBottles of wine require a selection for number of glasses, whereas regular glasses do notPizza toppings that vary depending on size

Add the ability for modifiers to include images and descriptions, displayed to customers across web and mobile apps. This would give venues more flexibility to showcase choices (e.g. flavours of ice cream, toppings on pizza, etc) with helpful detail. For Lightspeed and Square integrations, images and descriptions would automatically import where available.

Allow products to be restricted by order type, or day/time. Currently these restrictions can only be applied at the category level. This would unblock the following workflows: Restricting a product to Dine In / Pickup only because it doesn't travel well for DeliveryRestricting a product to a certain timeframe (i.e. Tuesdays), without creating an additional category on the POS